Autonomy iManage WorkSite

Give distributed personnel easy access to consolidated business content

Autonomy iManage WorkSite provides a shared environment for storing business content and a system for tracking updates, milestones, and communications. Documents—both paper and electronic—records, e-mail messages, and other media are consolidated in a central library, making them easier to find, share, and reuse. Version control, automated notifications, and advanced search options streamline execution and simplify the handoff of work among team members. Business users and professionals manage access and security to workspaces, reducing the demands on the IT organization.

• Provides full access to WorkSite via your intranets, extranets, or the Internet.
• Captures business-critical e-mails and consolidates them with related paper and electronic documents.
• Brings key WorkSite capabilities to mobile devices

For more information click here

Cisco

As one of Cisco’s largest UK partners 2e2 Group have secured Cisco’s certificate of Customer Satisfaction Excellence (CSE) by consistently exceeding the target for Customer Satisfaction Excellence ratings. We are the only UK Gold partner with the much respected Master Unified Communications specialisation.

• Gold Partner
• First Gold Partner to achieve Unified Communications Master Specialisation in the UK
• Largest “Advanced Technologies” partner in UK
• Telepresence Advanced Technology Partner (ATP) one of only 3 in UK
• Rich Media ATP
• Data Management Partner
• Direct Support Partner
• Wireless and Security specialisations
• Previous winner of EMEA reseller of the year, twice UK partner of the year and UK Voice partner of the year
• Numerous industry awards for Cisco solutions including Most Innovative use of Technology at the Network Industry Awards  

 For more information about Cisco click here

Citrix

2e2 Channel Islands is a Citrix Silver Solution Advisor.

Citrix Solution Advisors are members of the Citrix Partner Network and are authorized to resell Citrix products. They serve as trusted advisors to customers and provide a spectrum of services that range from strategic planning and consulting to product delivery and support.

Citrix Systems was born from the idea of unlocking applications from datacenters, and employees from the office – changing the way IT and people work.

Citrix Systems, Inc. is the global leader and the most trusted name in application delivery infrastructure. More than 200,000 organisations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost.

For more information on Citrix and their applications click here

HP Preferred Partner Gold 2010 

2e2 is one of the largest UK providers of HP mission critical server and storage solutions and one of the largest European service and asset management partners.

As a Group, we’ve worked closely with HP for over 40 years, and have acquired extensive experience in designing, implementing and integrating end-to-end solutions based on HP technology.

• HP Preferred Partner Gold 2010
• HP Datacentre Solutions Specialist, with specialisations in Integrity, Blade,
•  ProLiant, HP9000 and Storage
• HP StorageWorks Solutions Specialist
• HP Software (previously OpenView) partner
• HP Service Sales Specialist
• HP Professional Services Partner
• HP Authorised Services Management Partner
• HP Authorised Service Partner
• HP Virtualisation Specialist 

IBM

A Premier IBM Business Partner since 2002, 2e2's accreditation is in recognition of our higher level of investment, skill and commitment to working with IBM.

Installation Services

Installation of a computer system and supporting infrastructure can be a complex task. Numerous skills must be brought to bear to ensure that the installation is correctly configured and delivered on time, within budget and to quality.

At 2e2 we have over 30 years of experience installing computer systems of widely varying capacities and configurations.

Our installation services will provide the complete package to ensure your installation is a success.
 

IT Resource Services

2e2 can provide specialist IT skilled staff to work with and for you. A bank of IT specialists are available to manage your IT systems, assist with IT operations or resource a project as and when required or on a day rate or contract basis.

• the skills you need when you need them
• short, medium or long term
• freedom from recruitment hassle

Finding an IT resource that can supply exactly the right mix of skills and experience, exactly when and where you need them, is never an easy task. IT projects frequently need short term resourcing, or more commonly, temporary personnel are needed to cover everyday issues like sickness, holiday or maternity cover.

2e2 can give your business access to a large pool of highly skilled and accredited IT Services people. Whatever the IT resource requirement, however simple or complex the project, 2e2 are the experts who can be relied on to provide a professional solution.

2e2 staff are at your disposal for short, medium and long term projects.

Systems and Device Maintenance

2e2 provide maintenance to a large number of island businesses and provide engineering support on a wide and varied range of equipment. Our accredited engineers have extensive experience in servicing and fixing a wide range of systems, peripherals and devices. They are supported by our stores staff and Service Desk personnel, who manage the individual call process and service delivery ensuring a quality and timely resolution to every call.

2e2 offers comprehensive hardware maintenance and our contracts are designed around the client’s requirements systems.

Variations to our standard contract are available. These can consist of;

• extended hours of cover - weekends/public holidays/24 hours
• shorter response times
• dedicated spares being held against the specific contract items
• replicated equipment at the company premises (e.g. standby server)
• These elements can be varied throughout the covered equipment, dependant on the degree of criticality of the various units

Marshal8e6

McAfee

Mitel

Mitel is a leading provider of voice, video, and collaborative communications solutions and services for businesses of all sizes. We operate in over 90 countries, offering easy access to our sales and service organizations via our own network of over 100 offices, which support over 1,500 value-added resellers and partners around the world.
Our entrepreneurial heritage, built upon agility and flexibility in the way we serve our customers, has continued over the company’s history. Our recent merger with Inter-Tel has expanded our reach, and our continuing investment in the research and development of IP-based communications solutions, alongside the development of numerous innovative and award-winning products, has propelled us into our current market-leading position. As the telecommunications industry shifts rapidly towards a new era of value-added, IP-based business communications solutions, we offer the broadest portfolio and give our customers the greatest choice.
As a Mitel Select Business Partner, 2e2 is well positioned to deliver a tailored solution that can meet your most demanding business needs.
 

On Site Support

Need IT staff to look after your users, work on projects, help with moves - whatever your needs 2e2 have IT resources to assist you.

2e2 are well versed in the rapid provision of high calibre, reliable, experienced and knowledgeable engineers to best meet the challenges faced by busy IT Departments. We specialise in providing the right person to assist your team with, or undertake exclusively on your behalf, the IT support needs of your business. A professional engineer can be engaged to cover a short-term sickness or holiday need; or fulfil a long-term maternity, recruitment, project requirement.

All of our engineers are Members of the British Computer Society and adhere to their technical and professional codes of conduct. They can work as self-managed individuals or part of an existing team to undertake all types of IT support work on many different technical platforms. They can carry out system administration, business as usual desktop or server support, or project assistance on office moves, system migrations and infrastructure rebuilds.

All our On Site Services Engineers have been subject to best practice due diligence checks. For those working within any "sensitive" area of a business, the checks also include PNC and Financial Credit Checks.

Hardware and Software Procurement

2e2 will take the headache out of getting the best deal

2e2 have strong relationships with distributors and manufacturers and will ensure you get the right products at the best price we can find. Our sales and buying team have the contacts and knowledge to get you the right deal for you.

At 2e2 our team of experts will help you find cost effective solutions to integrate seamlessly with your current systems. Using a well developed network of suppliers, we ensure optimum pricing and availability to the latest proven technology. Our staff and competencies allow us to deliver on-time and to the manufacturers standards. 2e2's extensive post sales service adds value to your purchase, improving the longevity and effectiveness of goods purchased.

Take the hassle out of procurement.

Service Level Agreements

2e2 delivers IT services to numerous customers within the islands and is well positioned to provide your business with a committed customer focused and professional service.

The Service Level Agreement (SLA), once defined represents a joint agreement between 2e2 and your business to carry out their respective responsibilities.

The SLA is constructed to cover the provision of IT products and related services, to manage, support and develop the Information Technology deployed within your business.

We will work with you to define the depth, scope and levels of service to be made available to your business for the duration of the agreement.

Symantec

As a Platinum Partner, we are enabled to provide the best possible technical and pre-sales support for the full range of Symantec Security & High Availability solutions.
Platinum Partner – the highest accreditation available to a business partner.
 

Third Party Maintenance

Our accredited engineers have extensive experience in servicing and fixing a wide range of systems, peripherals and devices.

Our pedigree and long standing reputation and dedication to service is why so many service organisations look to partner with 2e2 to deliver there services in the Channel Islands. We have been sub-contracted to cover a myriad of systems and devices.

This covers virtually the whole range of IT services, from high-end communications, through the Hotel/Hospitality industry, to High Street retail outlet support.

If you need to provide support to your customers in the Channel Islands but do not have the reach or desire to establish a presence then look no further.

We do this for a long list of leading brands and providers.

Call 2e2 on 01534 288000 and ask to spaek to Tony Williams or Ian Kemp they will enure your service is delivered to your requirements.
 

Care Hours or Time Based Agreements

2e2 offer a service by which a customer can advance purchase a number of pre-paid hours at a reduced rate.

The hourly rate is reduced in line with the quantity of hours purchased.

This agreement provides access to resources for ad-hoc requirements with a guaranteed response time.

These hours can then be used by your company to provide assistance, support, advice or whatever is required without additional requisition orders having to be made. A monthly statement of hours utilised is sent out.

Certain high-end services, such as project management and communications consultancy are excluded from this service or charged at one and half times rate.

Only nominated client staff can invoke this service so it is easy to control.

The advantages:

• Resources available to provide ad-hoc cover under contract.
• Resources made available within a guaranteed response time
• No need to get sign-off or raise purchase orders for ad-hoc activity.
• A time and materials contract at reduced rates that reflect your additional value to 2e2.

VMware

As a VMware VIP Enterprise partner and VMware Authorised Consultant (VAC), we have the resources and expertise to advise our customers in areas ranging from server consolidation to optimising your IT infrastructure.

• VIP Reseller VMWare Authorised Consultant (VAC) PartnerOne of only a handful of VMware Capacity Planner Accredited partners in the UK
   

Xerox